Over the next 9 months or so, I'll be in the market for a computer, an iPad or something similar, a Kinect, and maybe a mid-size Internet-enabled HDTV. As a consequence, I turned in to a Best Buy on my way home from work Friday to see what I could find. I didn't want to spend much time at the store, since I'm the type of shopper who goes in, finds the desired item(s), and leaves.
During this trip to Best Buy, my shopping habits were broken, at least temporarily. I found myself wandering around, looking at the numerous displays of all sizes located about the store. The displays distracted me from my intended mission.
I spend more time in the store than I'd planned, and I left the store empty-handed. But that is OK, since I think that this strategy, in the long run, will have the power to entice me back to the store and leave knowing that I've made an informed purchase.
According to Gail Chiasson in her Daily DOOH post,"Best Buy's New In-Store Network", Best Buy established an internal advertising and editorial team in 2009, and officially launched a multichannel network called Best Buy On, which extends the in-store network of displays, to the online magazine, also called Best Buy On . Best Buy On focuses on different theme each month. This month's theme featured all of the cool things that were unveiled at the recent Consumer Electronics Show.
The bottom line is that customers are provided with with enhanced information about various products in each department, and can access additional information on-line. In turn, this might lead to better sales and happier repeat customers in the long run.
There is room for improvement. It would be nice if the in-store network of displays was less disjointed. I was puzzled by the somewhat inconvenience placement of some of the displays. The content running on the screens also could be better focused on the needs of the customers in specific departments, including the needs of customers from all age groups. For example, my 80-year-old mother needs a new laptop and would also like to find an eReader that is suitable for someone her age. I'm not sure what she'd make of the displays that run animated comments about products from Facebook fans!
Although there is room for improvement, the Best Buy On approach is a start. I would like to see more touch-enabled displays as part the in-store network, given the fact that Best Buy sells touch-screen gadgets, tablets, and all-in-one PCs. They also need to get the Kinect demo up and running!
RELATED Below is a slideshow of the pictures I snapped as I wandered about Best Buy:
Info from the DepthJS website: "Navigating the web is only one application of the framework we built - that is, we envision all sorts of applications that run in the browser, from games to specific utilities for specific sites. The great part is that now web developers who specialize in Javascript can work with the Kinect without having to learn any special languages or code. We believe this will allow a new set of interactions beyond what we first developed."
Comment: I went to Best Buy today and almost bought a Kinect. Unfortunately, the demo hadn't come in yet, so I decided to wait until I could give it a try. I'm curious to experiment with what it can do.
This might interest readers who are interested in digital signage and DOOH (Digital Out-of Home):
Bill Gerba is the author of Wirespring's Digital Signage Insider blog and his articles are worth taking the time to read. I especially like the way he's conceptualized the world of digital signage. He includes a graphic from 2008 and rolls out an updated version that shows how things have changed in the industry over the past few years.
As I read Bill's post, it occurred to me that the changes represented in the 2011 graphic are similar to those occurring in other technology-related areas. Things are changing rapidly and it is not always easy to conceptualize things on the fly. It is helpful to understand complexity through an ecosystems model, in my opinion.
"Hi, Google. My name is Johnny" Johnny Chung Lee announced on his Procrastineering blog that he's accepted a position at Google as a "Rapid Evaluator". I'm not sure what he will be doing in this position, but his title is intriguing!
Here are some of my previous posts devoted to the work of Johnny Chung Lee:
One of my Facebook friends recently shared a link to the SoundCloud website, a site that is new to me. I was pleasantly surprised to learn about it!
"SoundCloud is a platform that puts your sound at the heart of communities, websites and even apps. Watch conversations, connections and social experiences happen, with your sound as the spark." -SoundCloud